FAQ: Frequently Asked Questions


General account questions

Hover over your username, after you log in and choose 'Account' from the drop-down options. You'll be directed you to the account page, and from there you can edit your username to what you want. After your changes, click on save to save changes.

Hover over your username, after you log in and choose 'Account' from the drop-down options. You'll be directed to the account page, and from there click on 'Change Password' to update the password. After your changes, click on save to save changes.

Hover over your username, after you log in and choose 'Account' from the drop-down options. You'll be directed to the account page, and from there you can edit your email to what you want. After your changes, click on save to save changes.

Hover over your username, after you log in and choose 'Account' from the drop-down options. You'll be directed to the account page, and from there you can edit your PayPal email address to what you want. After your changes, click on save to save changes.


Buyer questions:

Once you purchase an item, you have the option of getting the item with licenses:
REGULAR LICENSE: Use, by you or one client, in a single end product which end users are not charged for. Read more...
EXTENDED LICENSE: Use, by you or one client, in a single end product which end users can be charged for. Read more...

When you buy an item on XamarinCity you can rest assure you will get exactly what you paid for!
We offer buyer protection for cases in which the product doesn’t work as advertised in the product description page.

Terms to request a refund:
You must request the refund no longer than 14 days of the original purchase date.
You must request the refund by addressing to our support only at support@xamarincity.com.
The product doesn't work as advertised on the listing page.
You must detail the issues experienced using the comments tab on the product page.
The author didn't reply to your comment within 48 hours.

No. However, you’re required to purchase with an email. After the email purchase, you will be sent a link to register and then access your download.


Seller questions:

Payouts are sent on the 15th of every month when the following conditions are met:
1) PayPal address is filled out under Account.
2) Buyer has not requested refund for 14 days. See 14 Days buyer protection terms. When one of your items sell on the XamarinCity Marketplace, the majority share of the sale price goes to you. Your percentage of the sale price is 80%.

No, sellers are to report their own taxes.

All you need is your PayPal information under your account profile.

This type of purchase is not supported yet. :(


Other questions

Have a chat with our friendly help team at suppport@xamarincity.com or use our contact us form.